Shipping Policy

Effective Date: January 10, 2025

At Vilo Baby Milk, we are dedicated to providing you with a seamless online shopping experience, including timely and reliable shipping of our premium baby milk products. This Shipping Policy outlines the terms and conditions related to the shipment of orders placed through our website, [https://vilobabymilk.com].

1. Shipping Methods

We offer several shipping options to meet your needs:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

You can select your preferred shipping method during the checkout process.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, the selected shipping method, and the delivery location. The total shipping fee will be clearly displayed during the checkout process before you finalize your order.

3. Order Processing Time

Orders are typically processed within 1-3 business days. This timeframe may vary based on product availability and order volume. You will receive a confirmation email with tracking information once your order has been shipped.

4. Delivery Timeframes

Delivery times depend on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout. Please be aware that unforeseen circumstances, such as weather conditions or carrier delays, may affect delivery schedules.

5. Order Tracking

After your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

6. Shipping Restrictions

Currently, we only ship within the continental United States. We do not offer international shipping at this time. If you have specific shipping needs or questions, please contact our customer service team for assistance.

7. Damaged or Lost Shipments

If your order is damaged upon arrival or if you suspect your shipment is lost, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund depending on the situation.

8. Contact Information

For any questions or concerns regarding our Shipping Policy, please reach out to us:

  • Hotline: (614) 308-5405
  • Address: 913 Roberval Dr, Virginia Beach, Virginia (VA), 23454
  • Email: contact@vilobabymilk.com